1. The customer creates a ticket
Customer support software for small teams
Centralize your support requests. Keep every follow-up in one place.
Resolugo helps your team receive, organize, and handle customer requests with tickets, internal notes, attachments, and secure links that do not require customer accounts.
- All conversations in one place
- Simple tracking for your team
- Easy access for your customers
Resolugo support flow
2. The ticket arrives in the queue
Ticket queue
Your team sees the request, its status, category, and customer.3. The team handles the request
Staff workspace
An agent replies, assigns the ticket, adds internal notes, or attaches a file when needed.4. The customer continues the conversation
Secure customer link
They view the reply and respond with a secure link, without creating an account.Add Resolugo to your website
Link to your support portal or embed the form directly on your Contact page. Customers create tickets from your website, and your team handles them from the Resolugo workspace.
A focused workspace for everyday support
Ticket management
Receive, categorize, assign, and track customer requests.
Structured conversations
Keep the full exchange history in a single thread.
Internal notes
Add context for your team without sending it to the customer.
Secure customer links
Customers can view and reply to their ticket without creating an account.
Attachments
Receive useful files directly with the request.
Dashboard
Follow ticket volume, statuses, and recent activity.
Built for practical support workflows
- Bilingual French and English interface
- Customer portal without account creation
- Custom categories and assignments
- Attachments on customer requests
How it works
The customer creates a requestFrom a simple public portal, with or without an attachment.
Your team handles the ticketAssign, reply, add internal notes, and keep the context.
The customer follows up by secure linkThey receive a private link to view the answer and continue the conversation.
Ready to structure your customer support?
Create a simple support portal for your company and test the full workflow with the demo.
- Bilingual French and English interface
- Customer portal without account creation