FAQ
Frequently asked questions
Here are answers to common questions about Resolugo and how it works.
Who is Resolugo for?
Resolugo is built for small businesses and teams that want to manage customer requests in a simple workspace without setting up a complex support system.
Do customers need an account?
No. Customers use a secure link to view their ticket, reply, and follow the conversation.
Can my team create tickets for customers?
Yes. A team member can create a ticket on behalf of a customer, enter the customer's email, and provide a secure follow-up link.
Can tickets be assigned to team members?
Yes. Tickets can be claimed, assigned, and followed by members of your team.
Can we add internal notes?
Yes. Internal notes let your team add context without sending it to the customer.
Can I add Resolugo to my website?
Yes. You can link to your Resolugo support portal or embed the support form on your website. When a customer submits the form, Resolugo creates a ticket in your workspace.
Can we customize the support portal?
Yes. You can configure the display name, portal text, categories, and company logo.
Is Resolugo available in French and English?
Yes. Resolugo supports French and English for customer pages, the team workspace, and the main settings.
Are attachments supported?
Yes. Customers and agents can add attachments, with configurable file size and file type limits.
Is there a demo?
Yes. The agent demo lets you view the workspace in read-only mode without signing in.
Want to see the product?
Start with the demo, or create a company when you are ready.