Features
Resolugo brings customer requests, team replies, and ticket follow-up into one simple support workspace.
Receive customer requests in a clear queue. Each ticket keeps the subject, category, status, customer, messages, and attachments together.
Add a link to your support portal or embed the Resolugo form on your own website. Every submission becomes a ticket in your team workspace.
Customers can view and reply to their ticket with a secure link. They do not need to create an account to follow their request.
Your team can open tickets, reply to customers, add internal notes, assign requests, and close tickets when the issue is handled.
Organize requests with custom categories and save time with reusable replies.
Customers and agents can add useful files to requests, based on the limits configured by the company.
Follow support activity with simple statistics about tickets, statuses, categories, and recent work.
Explore the agent demo or create a company to start setting up your support portal.